Quality Services
He is a highly accomplished Seasoned Quality Professional with extensive experience in the BPO (Business Process Outsourcing) and ITeS (Information Technology Enabled Services) industries. With over 22 years of expertise in various facets of Quality Management, Client Management, and People Management, He has consistently delivered exceptional results and successfully led teams to achieve organizational goals.
He is a certified Six Sigma Black Belt, Prince2, ITIL (Information Technology Infrastructure Library) certified demonstrating his mastery in process improvement methodologies and his ability to drive efficiency and quality in operations. This certification, combined with his practical experience, has enabled him to effectively identify areas for improvement, implement innovative solutions, and optimize business processes, resulting in enhanced productivity and cost savings for his organizations.
This expertise has been instrumental in streamlining IT operations, enhancing service delivery, and ensuring customer satisfaction in the organizations he has worked with.Throughout his career, He has demonstrated exemplary leadership skills and a proven track record in managing diverse teams.
He excels in creating a positive work environment, fostering collaboration, and empowering individuals to achieve their full potential. His exceptional interpersonal and communication skills enable him to build strong relationships with clients and stakeholders, effectively managing their expectations and ensuring customer success.
